Privacy Policy
Information We Collect
Last updated: October 2026. Stillmark Mental Health operates this website to share information about our mental health PHP and IOP programs in San Clemente, California. When you fill out our contact or insurance verification forms, we collect only the information you choose to provide, which may include your name, phone number, email address, date of birth, insurance carrier and member ID, whether you are reaching out for yourself or a loved one, and any message you write. Like most websites, we also receive standard technical information from your browser, such as IP address, device type, pages visited and the site that referred you.
How We Use Your Information
We use the information you submit to respond to your inquiry, check insurance benefits, schedule assessments and coordinate admissions. We may contact you by phone, text or email using the details you provide. We do not sell your personal information, and we do not use information from these forms for advertising. Please do not include detailed medical or clinical information in website forms. Our admissions team will collect what is needed securely during your assessment.
Health Information and HIPAA
Once you become a client, your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and California law, and is governed by our Notice of Privacy Practices, which you receive at admission. Information submitted through this website before you become a client is handled confidentially and shared only with the admissions and clinical staff who need it to help you. We will not disclose that someone has contacted us to anyone outside our team without consent, except where the law requires it.
Cookies, Analytics and Third-Party Services
This site is built on Wix, which uses cookies and similar technologies to keep the site working, remember your preferences and measure visits. Embedded features such as Google Maps may set their own cookies and are governed by their providers’ privacy policies. You can control cookies through your browser settings; disabling them may affect some features. Form submissions are stored and transmitted by Wix on our behalf under its privacy and security commitments.
Security, Retention and Your Rights
We use reasonable administrative and technical safeguards, including encrypted connections, to protect the information you submit, though no method of transmission over the internet is completely secure. We keep website inquiries only as long as needed to respond and, if you enroll, as part of your clinical record according to applicable retention requirements. California residents may ask what personal information we hold about them, request a copy, and ask us to correct or delete it, and will not be treated differently for exercising these rights. To make a request, contact us using the details below.
Contact Us and Updates to This Policy
Questions about this policy, or requests about your information, can be sent to the email address or phone number listed on our Contact page, or by mail to 3551 Camino Mira Costa, San Clemente, CA 92672. We may update this policy from time to time; the date at the top shows when it was last revised, and continued use of the site after changes means you accept the updated policy. If you are in crisis, call or text 988. For a medical emergency, call 911.